RMA Manager
for Dynamics CRM 2011
Online & On-premise
Empower your Engineering and Support team to handle all the product repairs and
replacement processes right within CRM 2011. “RMA manager” enable companies
(Manufacturing, Supply Chain, Distribution, Electronics, Hi-Tech, Whole sales &
Retail) to efficiently manage the RMA. You will be able to:
Functionality:
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Create, track and resolve the RMA against a unit.
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Capture the Product, Product Serial Number, Support Contract information,
Replacement Unit as well as the RMA assessment information.
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Automatically open RMA from a Case record.
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When the RMA is complete, CRM will cancel the current contract line associated
with the Unit and replace with a new contract line.
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You also have the option to update the existing contract line instead of
creating a new one.
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Generate RMA report based on serial number, product, contract and customer etc.,
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You can then create a RMA dashboard that will help you with insights into the
faulty units.
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RMA Manager can be integrated with Seepath Customer Portal that will allow your
clients to view the Case and RMA status information real-time.
Product Screeshots:
Create RMA from Case |
Close RMA |
Update Contrac
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License Manager is Microsoft
Platform Ready
Deploy a
fully integerated RMA solution in a matter of minutes not days or months!.
Contact us.
Phone: (646) 259-3565
Sales@seepath.com
Open a Support Ticket
See it in Action
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Customized Demo
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Proof of Concept
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QuickStart Services
Technologies
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CRM 2011 Online
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CRM 2011 On-premise
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Windows Azure
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SQL Azure
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Office 2010
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ShrePoint 2010
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SQL Server
Industries
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Finacial Services
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Professional Services
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Health Care
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Information Technology
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Manufacturing
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Telecom
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Government